Skýra Retreat - Guest Agent – Front of House Role at Skyra Retreat, Lapland

Guest Service Agent – Front of House & Guest Care

Seasonal / Full-Time / Mid-Novmber–March
Working hours: Variable shifts between 07:00–23:00

As a Guest Agent at Skýra, you are a key member of our guest service team working hands on with the Guest Service Lead. This role combines front desk responsibilities with high-level guest care. You’ll be responsible for managing check-ins and check-outs, handling bookings and preparations, and ensuring that every guest feels personally welcomed and well looked after.

Beyond reception tasks, this role is about presence: introducing guests to the space, answering questions, offering support, and making sure every interaction feels warm, calm, and intentional.

Responsibilities:

Manage check-in and check-out processes
Handle bookings, guest profiles, and pre-arrival preparations
Greet guests and guide them to their suites with care
Support guests with questions, changes, or special requests
Communicate with other departments to ensure smooth service
Upsell experiences and offer thoughtful add-ons when appropriate
Keep front-of-house spaces clean, organized, and welcoming

Requirements:

Experience in reception, front desk, or guest service roles
Strong communication and problem-solving skills
Ability to multitask and stay calm under pressure
Comfortable using booking and communication systems (CloudBeds, HubSpot and others)
Fluent in English; Finnish and other languages are a plus
Warm, attentive presence and a genuine interest in people
Alcohol license & Hygienic passport

Join a Team of Luxury Professionals!

At Skýra, we care more about the right person than a perfect CV. We will provide training where needed, especially if you bring the right spirit, willingness, and care. Your attitude and energy matter as much as your experience.

Apply Now

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